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ANSWER: CVHT is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following Realtor.com. Homestore, Inc. applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway. All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. PicturePath/Showcase members will not be charged for posting to Realtor.com.

QUESTION: When can I expect delivery of my “MLS Optimized” images & Virtual Tour links?
ANSWER: We typically have a 48-hour turnaround. Most images & tours however will be delivered much sooner than that depending on our workload, some even the same day.

QUESTION: What is an”MLS Optimized” image?
ANSWER: We deliver images specifically formatted to look as good as possible for posting on the MLS via Tempo. Our methods eliminate the possibility of distortion during the uploading process.

QUESTION: What is your copyright policy?
ANSWER: The photographs taken by Charlotte Virtual Home Tours (CVHT) are licensed to the agent for a one-time, non-exclusive commercial use for the marketing of the given property under contract. Images may be used in any manner related only to the sale of the given property under the agent who originally purchased the services. The photos may no longer be used or license transferred in anyway after the listing has closed without the permission of the CVHT. Any other use is subject to additional licensing fees. All images are owned and copyrighted by CVHT.

QUESTION: How can I tell if my virtual tour is being viewed?
ANSWER: Every week a statistics report is emailed to you and anyone else you would like to receive it. This report can also be accessed anytime on the “client panel”. This report shows the number of unique tour visitors & views as well as the percentage of new vs. returning visitors.

QUESTION: What kind of photographic equipment do you use?
ANSWER: All our images are shot in RAW using a professional grade Nikon ultra wide angle lens & a Nikon D700 full frame 12 mp digital SLR body. Elevated view images are captured using a Manfrotto 24’ super high camera stand as well as by alternate means.
Interiors are supplemented by the use multiple flash units, wireless RF transmitters & light stands. This helps to ensure a nice, evenly well lit interior with no “blown out” windows. Exposure Fusion is also employed to combine nine separate exposures into one for stunning results.

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